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Slack

Set up Slack

2 min

Post new-ticket and SLA-breach alerts to a Slack channel.

Step 1 / 5
Developer portal Create a new app Name flyhelpdesk Create API key
1

Create a Slack incoming webhook

In Slack create an app (or use Incoming Webhooks) and add a webhook for the channel you want alerts in.

Slack apps
Client secret sk_live_••••••••4Xq2 Copied
2

Copy the webhook URL

Copy the https://hooks.slack.com/… URL.

Connect integration Secret key Save
3

Paste it into flyhelpdesk

Open Integrations → Connections → Slack, paste the webhook URL and turn Slack on.

Test connection Connected
4

Send a test message

Click Test connection — a message lands in your Slack channel.

All set
5

You’re done

New tickets and SLA breaches now post to Slack automatically.

Open the setup screen