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End-to-end walkthroughs for every feature in Tecsys 24x7 — pick a topic from the left, or search.
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Keyboard shortcuts
Fly through the queue without touching the mouse — navigate, reply, resolve and open the command palette.
Connect Slack, Jira & Zapier
Post ticket alerts to Slack, escalate tickets to Jira, and automate anything with Zapier.
The autonomous AI agent & triage
Let the AI triage every new ticket — set priority, tag, gauge sentiment and draft a reply — with guardrails you control.
Setting up SLA policies & business hours
Define first-response and resolution targets per priority, and make the clock respect your working hours.
Tour of the agent workspace (Inbox)
Learn the three-pane workspace — views, queues and the reading pane — and how to work a ticket end to end.
Creating & assigning tickets
Open a ticket on a customer’s behalf and get it to the right agent, with SLA and automations applied automatically.
Set up an integration
45 guidesAnimated, click-through walkthroughs — each step shows exactly what to do and links straight to the screen.