Features
Everything you need,
nothing you don't
Every capability below is built into flyhelpdesk today. Plans decide which show up in each tenant's panel — so customers pay for exactly what they use.
API returns 500 on bulk import
Urgent
Every batch over 500 rows fails with a 500 — blocking our nightly sync.
AI Assist drafted a reply · 92%
Hi Priya — the errors point to a batch-size limit. Set your import chunk to 500 rows…
✓ Triaged · High
Sentiment: negative
What sets it apart
The reasons hosting companies leave a familiar desk
Everything below this is table stakes and we do it well. These are the ones you will not find together anywhere else.
Abuse Desk
Live
SPFBL
×4120
ARF / X-ARF
×980
DMARC agg.
×310
SPFBL
×2604
8,014 reports today
Offending IPs
203.0.113.44
2,140 reports
198.51.100.7
1,006 reports
Customer matched from IP allocation · Acme Hosting
One action closed 2,140
- SPFBL, ARF / X-ARF and DMARC parsing
- Offending IP matched to the customer
- One action settles every report
- Abuse-SLA on upstream obligations
Agentic AI
Live
“My emails to clients keep bouncing”
MX, SPF and DKIM for acme.example are fine
check_mail_dns
Mailbox ops@ is full: 2.0 of 2.0 GB
hosting_account
Service active and paid in WHMCS
lookup_hosting_services
Raise the quota to 5 GB? Waiting for you
raise_mailbox_quota
Every step audited
You stay in control
- Hosting tools: DNS, TLS, mail, WHMCS, control panels
- A plain-English action log on every ticket
- Approval before any change to an account
- Hands back to a human when unsure
Verifiable trust
Live
Control posture
re-checked live
Append-only audit chain
verified across 41,208 records
SSRF guard on outbound calls
every hop re-checked
Admin 2FA enrolment
1 of 4 admins not enrolled
Backups integrity-verified
last run 6 hours ago
SOC 2 mapped
ISO 27001 mapped
GDPR mapped
audit not yet performed
- Hash-chained, append-only audit log
- Controls verified on every load
- Certification readiness and policies
- Self-diagnosis, restore drills, incident register
Sell it through WHMCS
Live
Order
Workspace created
Invoice paid
Active
Client area · Help desk
Addressacme.desk.example
Statusactive
Agents8 of 15 seats
Tickets this month1,284
Open the help desk
Overdue → suspended
Paid → back on
- Create, suspend, upgrade, terminate
- Client-area sign-in, second factor kept
- Daily reconciliation with WHMCS
- Usage and time billed in WHMCS
AI you can test
Live
Reply eval · 50 real tickets
replayed
Live instructions78/100
Candidate: shorter, cites the KB86/100
10%
rollout
94%
drafts used
4.6
QA score
Monitor: ok
Labelled AI · talk to a person
- Evals from your own tickets
- Staged rollout and monitors
- QA scorecards with disputes
- Labelled AI, guaranteed human exit
Migration
Live
Your desk today
Tickets
128,406
Contacts
24,915
Attachments
81,220
KB articles
612
Imported
Threads, timestamps and authors preserved
Zendesk
Freshdesk
Intercom
WHMCS
RT
Run again to catch up
- Zendesk, Freshdesk, Intercom, WHMCS, RT
- Threads and timestamps preserved
- Attachments and articles included
- Re-runnable without duplicating
Highlights in motion
The capabilities that do the heavy lifting
Deflect before it becomes a ticket
Live
Visitor asks
“How do I reset my API key?”
Answer bot is matching
Reset your API key
98%
Rotating credentials
Resolved — no ticket created
- Portal answer bot
- Matches your knowledge base
- Confidence-scored answers
- Falls back to a ticket cleanly
AI Assist & autonomous agent
Live
API returns 500 on bulk import
Every batch over 500 rows fails — it’s blocking our nightly sync. Help!
AI Assist is drafting
Hi Priya — the failures line up with a payload cap. Split imports into batches of 250 and set
retry: true…
92% confidence
Priority: High
Sentiment: frustrated
- Summarize, suggest & rewrite
- Priority / category / sentiment
- Self-writing knowledge base
- Bring your own OpenAI/Anthropic key
Every channel, one inbox
Live
Email
Voice
WhatsApp
Live chat
Unified inbox
#4821 · Priya Sharma
4 messages · 2 channels
- Voice, email, chat & social
- One threaded timeline
- Customer context in the drawer
- On-brand replies out
Automation & skills routing
Live
When a ticket is created…
IF
priority is Urgent
AND
tag contains “enterprise”
THEN
assign to Tier-2 queue
THEN
start SLA · 1h first response
Rule applied in 12ms
- Visual automation rules
- Skills & round-robin routing
- Saved replies & macros
- Spam & junk handling
Insights that drive action
Live
CSAT
96%
First response
12m
Resolved
1.4k
- Volume, backlog & trends
- Response & resolution times
- Sentiment, topics & spike alerts
- Report builder & scheduled PDFs
Enterprise-grade by default
Live
N
Northwind
support.northwind.com
U
Umbrella
support.umbrella.com
G
Globex
support.globex.com
A
Acme
support.acme.com
OIDC SSO
SCIM
Audit log
Custom TLS
- Per-tenant brand & domain
- Passkeys, SAML/OIDC SSO & SCIM groups
- REST API, webhooks & OAuth
- Data regions & per-workspace keys
Email, files and languages
The parts customers notice when they go wrong
Mail that arrives, files that are safe, every customer addressed in their own language, and signatures that look like one company.
Email that lands
Live
[email protected]
DKIM signed
Warm-up · new-brand.example
day 4 of 13
400 today, spread over 8 hours · bounces 0.8% · complaints 0.02%
- DKIM per sending domain
- Bounces and feedback loops
- One-click unsubscribe
- Paced campaigns with warm-up
Their language
Live
Priya Sharma
English
chose it in the portal
We’ve received your request [TSD-4821]
Ana Ruiz
Español
recognised from her first email
Hemos recibido su solicitud [TSD-4822]
Omar Haddad
العربية
set by an agent
تم استلام طلبك [TSD-4823]
Replies
Surveys
Campaigns
One template per language
- Chosen in the portal or at sign-up
- Recognised from their first email
- Set by an agent from the ticket
- One template per language
Signature studio
Live
MC
Maya Chen
Support Lead · Northwind Hosting
+44 20 7946 0000 | northwind.example
in
X
▶
G
Classic
Photo card
Corporate
Company part locked by your admin
Send me a test · sent to [email protected]
- Six designs, photo and logo
- Social icons as small images
- Send a test to yourself
- Company part locked by an admin
Files, safe and kept
Live
invoice.pdf.exe
Eicar-Test-Signature
refused
server-logs.txt
scanned by ClamAV
clean
screenshot.png
S3 · 5-minute link
clean
Last backup
03:10 · verified
rows + 4,812 files · S3, FTP
Restore drill
passed in 42 s
every week, automatically
- ClamAV scan on every file
- Local disk or S3, short-lived links
- Files in every backup
- Weekly automatic restore drill
The full stack
Every capability, grouped by what it does
A
AI
AI Assist & autonomous agent
Summarize, suggest replies, triage, and the autonomous agent.
W
Workflow
Automation rules
When-this-then-that rules across the ticket lifecycle.
SLA policies & business hours
Per-priority response/resolution clocks and escalations.
Queues & departments
Route tickets into buckets with per-queue agent access.
S
Support
Knowledge base
Staff authoring, a public help center, article feedback and content gaps.
Saved replies / macros
Reusable, variable-expanded canned responses.
CSAT surveys
Post-resolution satisfaction surveys.
I
Insights
Reports & analytics
Dashboards, a report builder, insights and scheduled CSV/PDF reports.
C
Channels
Email channel
Inbound email → tickets, outbound branded replies.
Telephony / voice
Twilio/Vonage click-to-call and inbound call tickets.
Deliverability tools
SPF/DKIM/DMARC audits and header analysis.
P
Platform
Integrations marketplace
Connector catalog, WHMCS provisioning, Zapier, Make and MCP.
REST API & webhooks
Public API tokens, REST hooks, signed webhooks, an MCP server and a developer console.
OAuth apps
Register OAuth2 apps with scoped consent.
E
Enterprise
SSO & SCIM
SAML and OIDC single sign-on, SCIM users and groups.
White-label branding
Per-tenant logo, colours, domains and portal.
See the full platform live
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Open
42m
Avg reply
96%
CSAT
Tickets · last 14 days